U.S. DEPARTMENT OF COMMERCErnU.S. Census BureaurnRecruiting BulletinrnOPENING DATE: February 25, 2014 ` Recruiting Bulletin No:23-14-AMT-060rnCLOSING DATE: Open Until Filled Philadelphia Regional Census Office Philadelphia, PArn(ALL QUALIFIED APPLICATIONSrnRECEIVED BY 03/11/2014 WILL BE ONrnTHE FIRST LIST REFERRED TO THErnSELECTING OFFICIAL. APPLICATIONSrnRECEIVED AFTER THE CUT OFF DATErnWILL BE ON THE NEXT LIST REFERREDrnTO THE SELECTING OFFICIAL IF NECESSARYrnPOSITION: Assistant Manager for Technology (AMT) SALARY: $22.75 per hourrnPROMOTION POTENTIAL: There is no promotion potential for this position.rnNumber of Vacancies: One (1)rnEXCEPTED SERVICE APPOINTMENT: This position has a not-to-exceed (NTE) date of September 30th, 2014..rnSELECTIVE FACTOR: In limited areas, this position may have a language requirement. Indicate clearly on your application/resume that you speak, read and write fluently. Bilingual applicants are encouraged to apply.rnWORK SCHEDULE: This is a temporary full-time position. The incumbent of this position is covered by the mixed-tour employment program.rnAREA OF CONSIDERATION: This position is located in the Silver Spring, MD Local Census Office.rnWho May Apply-External – All SourcesrnAll U.S. citizens.rnRELOCATION EXPENSES WILL NOT BE PAID.rnDUTIES: Assistant Manager for Technology (AMT): Incumbent is responsible for managing automation functions in the LCO. Individually, or through designated automation staff, is the first line of contact for all hardware, software, and telecommunication problems in the LCO and between the LCO and Regional Office. This job includes troubleshooting duties and evaluating, analyzing, and coordinating automation operations to efficiently support LCO functions. The individual is responsible for managing LCO support functions for Mobile Computing Equipment (MCE) to be used for automated data collection. Works under the direction of the Local Census Office Manager and provides technical guidance and support to Assistant Managers at the LCO, in such areas as: training; making adjustments to expedite production, including the scheduling and coordinating of data entry operations for optimal use of workstations and print devices; managing the property control system for Office Computing Equipment (OCE), MCE and peripherals; coordinating printing activities and assuring that printers are prepared to handle large, long-running print jobs without jams, breakdowns, toner shortages, and so on; and coordinating the workflow of documents in and out of the automation area. As needed trains, or supervises others to train, LCO office employees on software, hardware and automation operations. The incumbent will be responsible for installation and configuration support operations for OCE, MCE and associated peripheral devices. The incumbent will also lead all OCE, MCE and automation support efforts and coordinate resources to support all LCO data entry and related automation activities for the operations control system, asset management systems, and payroll and personnel system. The incumbent will be responsible for administering user accounts for the various programs utilized by the LCO staff. The incumbent is responsible for the paper and automated tracking of property management to include: ensuring necessary forms are accurately filled out; property management systems are updated; and regular audits. The incumbent is also responsible for reporting and documenting lost, missing, and stolen equipment and the coordination of warranty repairs. Under the direction of the RO Support Staff, the incumbent will conduct on-site LAN/WAN hardware diagnostics for infrastructure cabling and hardware such as Customer Switching Unit /Digital Switching Units (CSU/DSU), router, switch, NetWare servers, Personal Computers (PCS), Voice over Internet Protocol (VOIP) telecommunications systems and printersrnQUALIFICATIONS:rnTo qualify for the Assistant Manager for Technology position, all applicants MUSTrn1) Pass a written management test; andrn2) Have at least the minimum experience in each of the three areas contained in the Evaluation Criteria Attachment. Your experience for all three must be at least at the level described as “c†in the attached Evaluation Criteria Statement for the Assistant Manager for Administration. If you do not have that level of experience for any one of the questions, you are not qualified for the position. For each of the three Evaluation Criteria statements in the attachment, select the letter that best describes your experience. You must have experience in all aspects of the work described in order to claim credit for any given level. If you do not meet any part of the description for a level, you may not take credit for it and must chose one of the lower levels that you do meet in full.rnEVALUATION CRITERIA: Please review the Evaluation Criteria at the end of this bulletin.rnCONDITIONS OF EMPLOYMENT: This is a Mixed-Tour work schedule that may be changed from full-time, part-time, or intermittent to accommodate fluctuating workloads. Candidates selected for these positions must sign agreements outlining the conditions of employment prior to the appointment. You will be required to complete a Declaration of Federal Employment (OF-306) to determine your suitability for Federal employment and to authorize a background investigation. You will also be required to sign and certify the accuracy of all the information in you application. If you make false statements in any part of your application, you may not be hired; or you may be fired after you begin work; or you may be fined or jailed. Public law requires all new appointees to present proof of identity and employment eligibility (e.g., U.S. citizenship).rnHOW TO APPLY: Each applicant must submit:rn1. An Application: The following formats may be usedrna. Optional Application for Federal Employment (OF-612), orrnb. A resume for this position, listing your work duties and accomplishments relating to the job for which you are applying.rnAdditionally, the following information is needed to evaluate your qualifications and determine if you meet legal requirements for Federal employment. Failure to provide this information may result in loss of consideration.rn- Recruiting Bulletin number, title, and lowest grade acceptable.rn- Full name, mailing address (including zip code) and day and evening phone numbers (with area code).rn- Social Security numberrn- Country of citizenship (this Federal job requires U.S. citizenship).rn- Veterans’ Preference – Applicants claiming 10-point veterans’ preference must submit an SF-15, Application for 10-Point Veteran’s Preference, with the required proof (i.e., statement from the Department of Veterans Affairs) and the latest copy of the DD-214, Certificate of Release or Discharge from Active Duty. If the applicant does not provide the supporting documentation for the 10-point preference, but has provided the documentation for the 5-point preference, they will receive the 5-point preference only (until the documentation for the 10-point preference is received).rn- Highest Federal civilian grade held (if applicable)rn- Highest education level achieved. Specify: name, city, state, zip code (if known), date or expected date (month/year) of completion of degree requirements, type ofrndegree received, and graduate of foreign universities must include proof of foreign education equivalency to an accredited U.S. college/university. To qualify based on education, submit a copy of your college transcript, along with your application.rn- Paid and non-paid work experience related to the position. For each work experience include: job title, series/grade (if Federal employment), duties and accomplishments, employer’s name and address, supervisor’s name and address, starting and ending dates, hours per week, salary, and indicate if we may contact your current supervisor/employer.rn- Job-related: training courses (title and year), skills (e.g., other languages, typing speed, computer software/hardware, tools, etc.), certificates/licenses (current), and honors, awards, and special accomplishments (e.g., publications, memberships in professional societies, etc.).rn- Use of any Government agency envelopes to file job application is a violation of Federal laws and regulations. Applications submitted in Government envelopes or via Government FAX machines will not be accepted.rn- Disabled veterans or any other applicants eligible for non-competitive appointments, should specify their special eligibility on the application. Individuals with a disability may request reasonable accommodations by calling (insert telephone number).rn2. ach applicant must submit the attached form with answers to the Evaluation Criteria Statement for the LCO Manager Position.rn3. Take a test for the position.rnApplicants requiring reasonable accommodation for any part of their application and hiring process should contact Recruiting at 888.480.1639.rnComplete application package must be received by the closing date of the bulletin and submitted to:rnPhiladelphia Regionalrnrn833 Chestnut Street, Suite 504rnPhiladelphia, PA 19107rnATTN: RecruiterrnAPPLICATION DEADLINE: Application materials must be received by the closing date of the recruiting bulletin. Applications received after this date will not be considered.rnOTHER INFORMATION:rnThis is a Mixed-Tour work schedule, which may be changed from full-time, part-time, or intermittent to accommodate fluctuating workloads.rnCandidates selected for these positions must sign an agreement outlining the conditions of employment prior to the appointment.rnYou will be required to complete a Declaration for Federal Employment (OF-306) to determine your suitability for Federal employment and to authorize a background investigation. You will also be required to sign and certify the accuracy of all the information in your application. If you make a false statement in any part of your application, you may not be hired; or you may be fired after you begin work; or you may be fined or jailed.rnIf selected, male applicants born after 12/31/59 must confirm their selective service registration status.rnApplicants must be 18 years or older to be hired.rnApplicants must be a U.S. citizen.rnPublic law requires all new appointees to present proof of identity and employment eligibility.rnEmployees who receive a Voluntary Separation Incentive Payment (VSIP) or a buyout and subsequently return to a position in a Federal agency, whether by reemployment or contracts for personal services, are obligated to repay the full amount of the buyout to the agency that paid it.rnDisabled Veterans or any other applicants eligible for non-competitive appointments, should specify their special eligibility on the application. Individuals with a disability may request reasonable accommodations by calling Recruiting at 888.480.1639.rnSelected applicants must pass a background investigation.rnFor further information on this vacancy, contact Recruiting at 888.480.1639.rnTHE U.S. DEPARTMENT OF COMMERCE IS ANrnEQUAL EMPLOYMENT OPPORTUNITY EMPLOYERrnTHIS AGENCY PROVIDES REASONABLE ACCOMMODATIONS TO APPLICANTS WITH DISABILITES. IF YOU NEED A REASONABLE ACCOMMODATION FOR ANY PART OF THE APPLICANTION AND HIRING PROCESS, PLEASE NOTIFY THE AGENCY. THE DECISION ON GRANTING REASONABLE ACCOMNODATION WILL BE A CASE-BY-CASE BASIS.rnTHE CENSUS BUREAU DOES NOT DISCRIMINATE IN EMPLOYMENT ON THE BASIS OF RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, POLITICAL AFFILIATION, SEXUAL ORIENTATION, MARITAL STATUS, DISABILITY, AGE, MEMBERSHIP IN AN EMPLOYEE ORGANIZATION, OR OTHER NON-MERIT FACTOR.rnTo be considered, applicants must complete the form below addressing each of the following and submit with application.rnEVALUATION CRITERIA STATEMENT FORrnASSISTANT MANAGER FOR TECHNOLOGYrnColumn ArnColumn BrnApplicants are required to answer each of the three questions below in Column A by circling the best response and completing the corresponding information in Column B.rnApplicants are also required to complete the following.rn1. Indicate the job from your attached resume or other application form that verifies the answer you selected. ORrn2. Write in the space below your experience that supports your answer. In addition to listing your experience, you must include the employer’s name and address, the title of the position, and the dates of employment.rn1. Describe your experience managing automation functions to support field data collection activities and administrative programs. (Circle the appropriate letter.)rna. I have experience managing an automation operation for all of the following: field data collection activities, production, and administrative programs. This includes experience with servers, desktops, laptops, mobile computing devices, and systems for tracking and managing property. Additionally, I have experience troubleshooting complex automation related problems and implementing solutions to correct any deficiencies.rnb. I have experience managing an automation operation for at least one of the following: field data collection operations, production or administrative operations. This includes experience with servers, desktops, laptops, and mobile computing devices. I have experience resolving routine automation related issues.rnc. I do not have managerial experience, but I have technical experience and/or related education providing knowledge of troubleshooting evaluating and analyzing.rnd. My experience is less than what is described above.rnResponse must support answer circled in Column A.rnEVALUATION CRITERIA STATEMENT FORrnASSISTANT MANAGER FOR TECHNOLOGYrnColumn ArnColumn Brn3. 2. Describe your experience demonstrating the ability to manage a time-critical automation support function through subordinate staff. (Circle the appropriate letter.)rna. I have experience with both of the following: managing at least one level/tier of subordinate management [e.g., I directly supervised either supervisor(s) or team lead(s)]; and managing the implementation of solutions to correct complex problems regarding automation operation.rnb. I have experience managing a staff of automation operation technicians. I have lead teams involved in resolving automation related issues.rnc. I do not have supervisory experience, but I have technical experience and/or related education providing knowledge of automated environments and troubleshooting automation related issues.rnd. My experience is less than what is described.rnResponse must support answer circled in Column A.rn3. Please select the answer that best describes your experience demonstrating your ability to effectively communicate automated related information to multiple levels of an organization. (Circle the appropriate letter.)rna. I have experience communicating automation-related issues to multiple levels of staff including managers. This includes communicating and resolving technical and non-technical automated related issues. I have experience providing training to automation and other organizational staff.rnb. I have experience communicating automation-related issues to subordinate staff. I have experience providing training to subordinate staff.rnc. I have experience working on a help-desk to resolve automation issues for staff. I do not necessarily have any experience training individuals or groups, but would be comfortable speaking in front of groups of employees.rnd. My experience is less than what is described above.rnResponse must support answer circled in Column A.